Exchange your new organics or garbage carts, or get additional carts

If you have received the new 140L or 240L organics and garbage carts with wheels and locking lids — but they're too small or too large — you can use the form on this page to exchange them for a different size.

You can also use this form to request additional organics carts, or an additional garbage cart for your suite.

(Need to request repairs to your cart, or report a lost or stolen cart? Go to the cart service request form)

Before you place your request

To be sure you are able to use this form to exchange your carts, please review these basic requirements:

  • We are currently only accepting change requests from residents in collection zone 1
  • You must be the registered homeowner to request a change
  • If you live in collection zones 2-5, you cannot use this form to request different sized carts in advance

In addition, note there may be an increase to your annual curbside utility fee, depending on your request (fees are explained below).

Review details of the cart program

Not sure if you're in collection zone 1?

Look up your collection zone, along with your cart delivery date and cart exchange date, by clicking or tapping on your property on this map

Fees for cart exchanges

If you exchange your carts within one month of the start of your exchange period, we will waive the $50 cart exchange administration fee.

There may, however, be an increase to your annual curbside garbage utility fee, depending on the changes you request. 

These fees are subject to change, and will be finalized in 2018.

Do you live in a single family home?

You received Annual cost Downsize to Annual cost  Upsize to Annual cost
One 240L garbage cart Regular utility fee One 140L garbage cart $40 less Two 140L garbage carts* $80 total
One 240L organics cart Regular utility fee One 140L organics cart  Regular utility fee Up to two additional 240L organics carts $65 per cart

* You must have a suite in your home in order to request two 140L garbage carts


Do you live in a townhouse?

You received Annual cost Upsize to Annual cost Request additional carts Annual cost
One 140L garbage cart Regular utility fee One 240L cart $40 more NA NA
One 140L organics cart Regular utility fee One 240L cart $20 more You can request up to 2 additional 240L carts (for a total of three) $65 per cart

Use this form to request your cart changes

We're sorry, we are only accepting cart exchange requests from Zone 1 at this time.

We're sorry, you must be the registered homeowner to request a cart exchange

The serial number is on the outside of the cart, below the handle
The serial number is on the outside of the cart, below the handle

Select the "submit your request" button to complete your exchange request. It may take up to 10-15 seconds for your request to finish processing.