Report a missed collection
Did we miss your garbage pick-up? Let us know, and we'll take care of it for you.
Before you report a missed pick-up
There are a number of reasons why your garbage may not have been picked up:
- Weather-related road conditions made access to your street or lane unsafe
- Roadwork, construction, parking, or filming crews may have blocked access to your street or lane
- Your garbage didn't meet the requirements for safe pick-up by our crew
- Your garbage included items that we don't accept
Missed collection during snowfall
If we are unable to collect your garbage, recycling, or organics because of heavy snow, please set it out again the following day (if your pick-up was missed on a Friday, set it out the following Monday).
If we are unable to collect it the following day, we will collect on your normal collection day the following week. Please brush the snow off the top of your containers when you put them out so that our crews can see them
Report your missed pick-up by phone
If none of these reasons seem to apply, please let us know after 3:30pm on the day you were supposed to have pick-up.
|Who to call||Number|
|District Hall front desk||604-990-2311|
After you call, be sure to put your garbage out at your regular collection spot by 7:30am the following two weekday mornings (but keep it inside at night).
Report your missed pick-up online
Fill in this form to report a missed pick-up online. Someone may follow up to get more details.