Report a missed collection

Did we miss your garbage pick-up? Let us know, and we'll take care of it for you.

Before you report a missed pick-up

There are a number of reasons why your garbage may not have been picked up:

Missed collection during snowfall

If we are unable to collect your garbage, recycling, or organics because of heavy snow, please set it out again the following day (if your pick-up was missed on a Friday, set it out the following Monday).

If we are unable to collect it the following day, we will collect on your normal collection day the following week. Please brush the snow off the top of your containers when you put them out so that our crews can see them

Report your missed pick-up by phone

If none of these reasons seem to apply, please let us know after 3:30pm on the day you were supposed to have pick-up.

Who to call Number
District Hall front desk 604-990-2311

After you call, be sure to put your garbage out at your regular collection spot by 7:30am the following two weekday mornings (but keep it inside at night).

Report your missed pick-up online

Fill in this form to report a missed pick-up online. Someone may follow up to get more details.