Report a problem with your water or sewer service

Having a problem? Call us first.

If you're having a problem with your water or sewer system — and you don't know what is causing the problem — call us first, before you call a plumber.

On these days Between these hours Call this number
Monday—Friday 8am—4:30pm  604-990-2311
Monday—Friday 4:30pm—8am  604-990-3666
Saturday, Sunday, holidays All day 604-990-3666

Our staff is available around the clock to investigate. Once they diagnose the problem, they will either: 

  • perform any necessary upgrades, maintenance, or repairs (if it's a public service issue), or
  • inform you of their findings so you can hire a plumber (if it's a private plumbing issue)

If you believe the problem is putting someone's safety at risk, please call 9-1-1 immediately.

Common issues you should call us to report

  • Flooding in your house, on your property, or on the street
  • Toilet, sink, or tub not draining properly
  • A change in the colour of your water
  • A loss of water pressure in your home