Winter storms can produce high winds, heavy snowfall, freezing rain, and subzero temperatures that can cause power outages, blocked roads, and icy conditions.
To stay safe, remember to plan ahead for winter conditions, including creating a family emergency plan and supply kit. Also, use caution when driving, riding and walking, and be aware of the increased risk of frostbite and hypothermia when outdoors.
During extreme weather conditions, check in with friends, family members, and neighbours who are most vulnerable.
Winter preparation and safety resources
- Get tips on preparing for extreme cold and winterizing your home on NSEM's website
- Find more on winter care and safety on the Vancouver Coastal Health website
- Check out HealthLinkBC for information on cold temperature exposure
- Learn more about staying safe during snow
- Report an outage, find current outages, and get prepared for outages on BC Hydro's website
- Get notified about severe weather conditions by downloading the free Alertable app
Need to report a problem? Call 604-990-2311 (weekdays 8am to 4:30pm) or 604-990-3666 (weekends, holidays and after hours). Report a problem directly to the responsible department.
Weather and road condition resources
- See the latest highway and road conditions on the Drive BC website
- Get weather alerts for BC on the Environment Canada website
Snow and ice removal
We monitor weather and road conditions throughout the winter months. When snow falls or icy conditions are forecast, crews are dispatched to respond.
Learn how we decide which roads to clear and in what order when it snows.
For immediate assistance
If you require emergency services, please call 9-1-1 for police, fire and ambulance assistance.
Garbage and organics collection during severe winter weather
Our crews make every effort to collect garbage and organics as scheduled when it snows, or roads are extremely icy.
However, service may be halted if road conditions pose a safety risk to collection staff, other road users and personal property.
Weather-related service disruption
If bad weather conditions prevent us from collecting your bins as scheduled, please remove your carts from the curb and set them out again on the next scheduled pick-up day.
Get the app
Recycle BC manages recycling collection services in the District. For information about collection disruptions in your area and to receive service alerts, download the Recycle BC app or check its website.