Extreme cold

Winter storms can produce high winds, heavy snowfall, freezing rain, and subzero temperatures that can cause power outages, blocked roads, and icy conditions.

To stay safe, remember to plan ahead for winter conditions, including creating a family emergency plan and supply kit. Also, use caution when driving, riding and walking, and be aware of the increased risk of frostbite and hypothermia when outdoors. 

During extreme weather conditions, check in with friends, family members, and neighbours who are most vulnerable.

Winter preparation and safety resources

Need to report a problem? Call 604-990-2311 (weekdays 8am to 4:30pm) or 604-990-3666 (weekends, holidays and after hours). Report a problem directly to the responsible department.

Weather and road condition resources

Snow and ice removal

We monitor weather and road conditions throughout the winter months. When snow falls or icy conditions are forecast, crews are dispatched to respond.

Learn how we decide which roads to clear and in what order when it snows.

For immediate assistance

If you require emergency services, please call 9-1-1 for police, fire and ambulance assistance.

Garbage and organics collection during severe winter weather

Our crews make every effort to collect garbage and organics as scheduled when it snows, or roads are extremely icy.

However, service may be halted if road conditions pose a safety risk to collection staff, other road users and personal property.

Weather-related service disruption

If bad weather conditions prevent us from collecting your bins as scheduled, please remove your carts from the curb and set them out again on the next scheduled pick-up day.

Get the app

Keep up to date on your pickup day and any weather-related collection notices with the DNVCollect app available on the Apple App Store and Google Play Store.

Recycling collection

Recycle BC manages recycling collection services in the District. For information about collection disruptions in your area and to receive service alerts, download the Recycle BC app or check its website.

Was this page helpful?

Thanks for your input.