Order more carts, or request larger or smaller carts

Use the form on this page to order more carts, or exchange your current carts for larger or smaller carts. 

Need to request repairs or report a stolen cart? Use the cart service request form

Fees for cart exchanges

Depending on the cart changes you request, there may be an increase to your annual curbside garbage utility fee. Please review the related fees before completing your request.

Do you live in a single family home?

We supply each single family home in the District with one 240L garbage cart and one 240L organics cart. The cost for these carts is included in your regular utility fee.

Here are the changes to your annual utility fee you will see when you adjust your carts:

  Get a smaller cart Get a second cart Get more than two carts
Garbage One 140L cart: $40 less Two 140L carts: $80 more* N/A
Organics One 140L cart: no change Two 240L carts: no change $40 per additional cart

* You must have a suite in your home in order to exchange your 240L cart for two 140L carts

Do you live in a townhouse?

We supply each townhome in the District with one 140L garbage cart and one 140L organics cart. The cost for these carts is included in your regular utility fee.

Here are the changes to your annual utility fee you will see when you adjust your carts:

  Get one larger cart Get two larger carts Get more than two larger carts
Garbage One 240L cart: $40 more N/A N/A
Organics One 240L cart: no change Two 240L carts: no change $40 per additional cart

These fees are subject to change, and an additional cart exchange fee may be added later this year. All costs will be finalized in 2018.

Use this form to request changes to your carts

 (Please note that you must be the registered homeowner to request any changes).

We're sorry, you must be the registered homeowner to request a cart exchange

The serial number is on the outside of the cart, below the handle
The serial number is on the outside of the cart, below the handle

Select the "submit your request" button to complete your exchange request. It may take up to 10-15 seconds for your request to finish processing.