Order more carts, or request larger or smaller carts

Use the form on this page to order more carts, or exchange your current carts for larger or smaller carts. 

Need to request repairs or report a stolen cart? Use the cart service request form

Fees for cart exchanges

Depending on the cart changes you request, there may be an increase to your annual curbside garbage utility fee. Please review this information on how fees are applied, as well as the actual related fees, before completing your request.

  Get a smaller cart Get a second cart Get more than two carts
Garbage One 140L cart: $40 less Two 140L carts: $80 more* N/A
Organics One 140L cart: no change Two 240L carts: no change $40 per additional cart

* Two 140L carts are only available to homes with secondary suites; one cart for the primary home and the second cart for the suite

How fees are applied

On your 2018 tax notice, your utility fee will reflect the carts you had as of March 31, 2018.

If you change your carts after March 31, 2018, fees will be calculated like this: 

  • Fee decrease — The decrease for the balance of 2018 will be reflected as a credit on your 2019 property tax notice (we will not reissue your 2018 tax notice).
  • Fee increase —  At the time you request the change, you will be required to pay the partial fee for the balance of 2018. Your 2019 tax notice will then reflect the new fee. 

Use this form to request changes to your carts

 (Please note that you must be the registered homeowner to request any changes).

We're sorry, you must be the registered homeowner to request a cart exchange

The serial number is on the outside of the cart, below the handle
The serial number is on the outside of the cart, below the handle

Select the "submit your request" button to complete your exchange request. It may take up to 10-15 seconds for your request to finish processing.