Doing business with us

While many facilities are closed or have reduced service, including District Hall, you can still access many services online, by phone, or by special appointment.

This page has information about: 


Working with us during District Hall closures

To continue protecting the health and safety of residents and staff, District Hall is closed to visitors. We are still able to assist you in a number of ways:

  • Email enquiries@dnv.org
  • Phone during office hours (Monday to Friday between 8am and 4pm) — 604-990-2311
  • After hours emergency line — 604-990-3666

You can also request services and complete transactions here on our website:

Some services may still be accessible in person (eg. drop off a building permit application), but in those instances, a special appointment is required.


Applying for permits

Development applications

We continue to review and process development applications. As District Hall is closed to visitors, you can communicate with staff as needed by phone or email. Most required documents can be submitted electronically, and options for submitting large format drawings can be discussed with staff.

In-person public meetings — Council meetings, workshops, committee meetings, and public hearings — have all been cancelled while we explore alternate ways to hold these meetings. This may impact approval times for applications that require review by Council or by advisory committees. Staff are working to reduce these impacts as much as possible. 

Get more information about development applications

Building permit applications

We continue to review and process building permits. If you want to submit your application with supporting materials, you must schedule an appointment to drop them off, as District Hall is closed to regular visitors. To schedule your appointment, email us: plancheckquestion@dnv.org 

Any application materials you drop off will be held in isolation for 24 hours, and then reviewed by staff. You should expect to receive a response from staff by email within about 72 hours of their review of your application.

If your application is not compliant

If we find that your application is not compliant or there is something missing, we will email you to explain what is missing or non-compliant, and provide details of how to email or drop off any missing items.

Once your application is compliant

Once your application is complete and compliant, we will email you a link that you can use to pay your partial permit fee online. No further work will be done on your application until we receive the fee.

After we receive your fee, we will prepare your building permit, and then contact you to schedule a time to pick it up.

Learn more about applying for building permits

Trades permit applications

You can apply for trades permits online (with a few exceptions). See all trades permits


Booking building inspections

Inspections are still available. However, to protect the health of our inspectors and members of the public, please observe these rules:

  • Premises to be inspected has to be unoccupied
  • One representative must be on site who can provide entry to the premises, and witness the inspection
  • Appropriate social distancing etiquette must be observed throughout the visit
  • You must reschedule the inspection if your representative shows any signs of illness

Book a building inspection


Billing and payments

Submitting invoices for goods or services

If you have an invoice to submit for goods or services provided, you can mail it to us, or email a PDF to accounts payable, at ap@dnv.org 

Receiving payments

For faster, more efficient payment, we recommend you sign up for electronic funds transfer (EFT). If you don't wish to sign up for EFT, we will mail you your cheque. You cannot pick it up in person at this time. 

If you already use EFT, you will receive your payment as usual. 

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