Following guidance from the province's Restart BC Plan and new health and safety regulations from WorkSafeBC, we are taking all necessary steps to protect public health and maintain the safety of our employees.
Watermain break affecting residents on Naomi Place and Cardinal Crescent
On the morning of August 29, a watermain break occurred along Naomi Place in Deep Cove affecting approximately 30 homes in the area.
We have completed the repairs and water service is reinstated.
Precautionary boil water advisory
As a precautionary measure, we are advising impacted residents to boil all water used for drinking, preparing food, beverages, ice cubes, washing fruits and vegetables, or brushing teeth for at least one minute.
Severely immunocompromised individuals should check with their doctor or care provider regarding always boiling their water.
The advisory will be in effect for the next 48 to 72 hours until laboratory results indicate the water is safe to drink. We will notify impacted residents when the precautionary advisory has ended.
How to safely boil water
Tap water should be brought to a rolling boil for one minute and then stored in clean containers. A container of boiled water may be stored in the refrigerator to keep it cold.
Once the water has been boiled, it is safe to use for:
- Making infant formula and juice
- Making ice
- Washing fruits and vegetables
- Brushing teeth and soaking false teeth
- Feeding pets
When you don't need to boil water
You do not need to boil tap water used for other household purposes, such as showering, laundry, bathing, or washing dishes. Adults, teens, and older children can wash, bathe, or shower, but they should avoid swallowing the water.
Toddlers and infants should be sponge bathed.
Frequently asked questions
Q: What can I drink during a boil water advisory?
A: You can drink tap water if it has been boiled for one minute. Cool and store all boiled water in a covered container. If you do not wish to boil your water, you may choose to buy commercially packaged water for drinking.
Q: How will I know when the boil water advisory has been lifted?
A: The District of North Vancouver will notify you when the water is safe to drink without boiling.
Q: I drank the water before I realized there was a boil water advisory. Am I going to get sick?
A: The boil water advisory has been recommended as a precaution. If you drank the water before hearing of the advisory, your risk of becoming ill is low.
However, if you begin to have fever, diarrhea or vomiting you should seek medical attention. Advise your health care practitioner that you have consumed tap water during the boil water advisory.
Q: I have a dishwasher. Is it safe to use during a boil water advisory?
A: If your dishwasher has a hot/sani-cycle then it can be used, as it safely disinfects dishes. If it does not have this setting, after the final cycle, soak dishes for one minute in a solution of 30ml (1 oz) of bleach mixed with 13.5 liters (3 gallons) of lukewarm water. Let dishes air dry.
Q: Can I use the water for other purposes?
A: You can use the water for bathing as long as you do not drink it. Supervise babies and children during bathing to ensure that they do not drink the water.
Q: How long is boiled water safe to drink?
A: As long as the water is protected from contamination, it should remain safe to drink. Once the water has been boiled, cover it and place it in the refrigerator for future consumption.
Q: Can my pets drink the water?
A: Pets should be provided boiled water, or water from an alternate source until the boil water advisory is lifted.
Q: Can I use my coffee maker?
A: Most residential coffee makers are not capable of maintaining high temperatures for a long enough period of time to make the water safe to drink.
Coffee and tea can be made by using water that has been brought to a rolling boil for a period of one minute or bottled water. If using an automatic shut off kettle, make sure the water has boiled for one minute.
Q: Can I use my activated charcoal filter system to treat my water during a boil water advisory?
A: No. These filters are not designed to remove contamination from an unsafe water supply. If you have run the water through your filter during the Boil Water Advisory it could be contaminated. It is recommended that you discard the filter and replace it with a new one once the Boil Water Advisory is over.
Q: How do I safely prepare my baby’s formula during the boil water advisory?
A: Sterilize all bottles, rings, utensils and nipples in boiling water for two minutes. The water mixed with the formula should boil at a rolling boil for at least two minutes, this will sterilize the water.
If you have questions about the boil water advisory, please call the North Shore Health department 604.983.6758 or the District of North Vancouver 604.690.5474.