Order more carts, or request larger or smaller carts
Use the form on this page to order more carts, or exchange your current carts for larger or smaller carts.
Need to request repairs or report a stolen cart? Use the cart service request form
Fees for cart exchanges
Depending on the cart changes you request, there may be an increase to your annual curbside garbage utility fee. Please review this information on how fees are applied, as well as the actual related fees, before completing your request.
| Get a smaller cart | Get a second cart | Get more than two carts | |
|---|---|---|---|
| Garbage | One 140L cart: $46.10 less | Two 140L carts: $92 more* | N/A |
| Organics | One 140L cart: no change | Two 240L carts: no change | $48.80 per additional cart |
* Two 140L carts are only available to homes with secondary suites; one cart for the primary home and the second cart for the suite
How fees are applied
On your 2023 tax notice, your utility fee will reflect the carts you had as of March 31, 2023.
If you change your carts after March 31, 2023, fees will be calculated like this:
- Fee decrease — The decrease for the balance of 2023 will be reflected as a credit on your 2023 property tax notice (we will not reissue your 2022 tax notice).
- Fee increase — At the time you request the change, you will be required to pay the partial fee for the balance of 2023. Your 2024 tax notice will then reflect the new fee.
Use this form to request changes to your carts
(Please note that you must be the registered homeowner to request any changes).