Report a missed collection

There are a number of reasons why your garbage or organics may not have been picked up:

Report your missed garbage or organics collection

If none of the reasons why your garbage or organics may not have been picked up apply, please report your missed collection and we'll take care of it.

After you call, be sure to put your garbage and/or organics out at your regular collection spot by 7:30am the following two weekday mornings (but keep it inside at night).

Report your missed recycling collection

Recycling items include paper, mixed containers, and glass that are stored in your blue bin, yellow bag, and grey bin. 

To report a missed recycling collection, please contact Emterra at 778-589-3221 or NV.CSR@emterra.ca. You can also contact Recycle BC at 778-588-9504 or info@recyclebc.ca.

Missed collection during snowfall

If we're unable to collect your garbage or organics because of heavy snow, please remove your materials from the curb, and then set them out again on your next regularly scheduled collection day. 

Check your collection schedule

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