Support for residents and businesses

If you need help for you or your family, or you need additional support for your business, there are a number of local, provincial, and federal health and financial resources available to you.

This page has information about: 

Resources and support for North Shore residents

Financial support from the provincial and federal governments

The provincial and federal governments have made financial assistance available during the pandemic to enable people to pay their bills, including property taxes.

Key financial assistance you may be eligible for includes:

  • After CERB: Transitioning to new benefits — Workers not eligible for employment insurance after CERB may be eligible for three new benefits which are retroactive to September 27, 2020 and available until September 25, 2021
  • Canada Recovery Benefit (CRB) — Provides $1,000 per each two-week period for 38 weeks for workers who stopped working or had their incomes reduced by at least 50% and are not eligible to receive Employment Insurance
  • Canada Recovery Caregiving Benefit (CRCB) — $500 per week for 38 weeks for those who are unable to work in order to care for a child under the age of 12 or a family member who needs supervised care
  • Canada Recovery Sickness Benefit (CRSB) —  $500 per week for up to four weeks for those who are unable to work because they are sick or need to self isolate due to COVID-19
  • BC Recovery Benefit - Province of British Columbia — Tax-free payment of up to $1,000 for eligible families, single parents, and up to $500 for individuals calculated based on your income. Applications open until June 30, 2021
  • ICBC Customer Rebate — A one-time rebate averaging $190 for most ICBC customers who had an active policy from April 1, 2020 to September 30, 2020. Cheques will be mailed out by the end of April. Some customers may also be eligible for Enhanced Care savings or refund.

Visit Canada’s COVID-19 Economic Response Plan and BC’s Support for Individuals and Families for a complete list of federal and provincial support.

Connecting the North Shore

North Shore Emergency Management (NSEM), along with the District of North Vancouver, City of North Vancouver, and District of West Vancouver, recently launched Connect North Shore; a list of resources and information for North Shore residents who need help and want to help during the COVID-19 pandemic. 

To explore the services and supports available, learn more about current volunteer opportunities, and find out how to support local businesses, visit the NSEM website.


Family Services of the North Shore has created free, immediate counselling support via phone or Zoom for anyone struggling with the impacts of COVID-19, including:

  • first responders
  • frontline workers
  • overwhelmed parents
  • those grieving the loss of someone they love

Master's level counsellors are available to provide immediate and confidential support by calling 236-982-9871 Monday to Friday, from 9am to 5pm.

To find out more about resources and supports offered on the North Shore, visit the Family Services website:

[ back to top ]

Resources and support for local businesses

Financial support from the provincial and federal governments

The provincial and federal governments have made financial assistance available during the pandemic to enable businesses to pay their bills, including property taxes.

Key financial assistance you may be eligible for includes:

  • BC Major Anchor Attractions Program – One time grants of up to $1 million available to eligible tourism attractions and tour bus companies. Applications are open until June 7 and funds will be available in July
  • Circuit Breaker Business Relief Grant — Businesses affected by the March 30, 2021 provincial health orders (eg. bars, breweries, wineries, gyms and fitness centres) will be eligible to receive between $2,000 and $20,000 in grant funding. The Circuit Breaker Business Relief Grant is open to eligible businesses of any size that have been in operation since February 1, 2021
  • Canada Emergency Business Account — As of December 4, 2020, this program was expanded to provide additional interest-free loans of $20,000 up to a maximum of $60,000 for eligible small businesses and not-for-profits, to help cover their operating costs. Applicants have until June 30, 2021 to apply.
  • Highly Affected Sectors Credit Availability Program (HASCAP) Guarantee — Provides businesses heavily impacted by COVID-19, access to guaranteed, low-interest loans of $25,000 to $1 million to cover operational cash flow needs
  • EDC Business Credit Availability Program (BCAP) Guarantee —  EDC is working with financial institutions to guarantee 80% of new operating credit and cash flow term loans up to $6.25 million to small and medium sized enterprises. Available until June 2021
  • Regional Relief and Recovery Fund (Western Canada) — Funding for businesses affected by COVID-19 that do not qualify for other federal pandemic support programs
  • Canada Emergency Wage Subsidy (CEWS) — Provides a wage subsidy until June 2021 to eligible businesses most adversely impacted by the pandemic enabling previously laid off employees to be quickly re-hired. A maximum subsidy amount of 75% is available until March 13, 2021. Applications are accepted until September 25, 2021
  • Canada Emergency Rent Subsidy (CERS) — Provides a rent subsidy to businesses, non-profit organizations or charities who have seen a drop in revenue due to COVID-19 to cover part of their commercial rent or property expenses. Lockdown Support provides an additional 25% of rent support to qualifying organizations that have been significantly restricted by a mandatory public health order. Available until September 25, 2021
  • Launch Online Grant Program —  As part of StrongerBC, BC’s Economic Recovery Plan the Launch Online Grant program helps small and medium sized businesses to create an online shop and/or improve their e-commerce experience to attract new local customers and expand to new markets.  The grant will provide for up to 75% of eligible expenses, up to a maximum of $7,500 per business
  • Small and Medium-Sized Business Recovery Grant - Province of British Columbia — Grants of $10,000 to $30,000 are available to ensure businesses have the support they need during and beyond COVID-19

Visit Canada’s COVID-19 Economic Response Plan and BC’s COVID-19 Supports for Businesses for a full list of federal and provincial support.

Information and resources for re-opening your business

The BC Government recently released BC's Restart Plan, which lays out a series of steps that you can take to protect both your employees and customers and ensure that our province can come back from COVID-19 stronger than before.

While certain municipalities have put in their own closure measures, we have not implemented any additional restrictions on businesses at this time, and are adhering to provincial guidelines and regulations.

For detailed information on re-opening your business safely, please refer to these resources:

North Vancouver Chamber of Commerce

The North Vancouver Chamber of Commerce has created a variety of resources to support the local business community during this time. These resources will be updated continuously as new information becomes available. 

Connect North Shore

In addition to hosting resources for North Shore residents who need help and want to help during COVID-19, Connect North Shore also provides information for local businesses as they start to re-open and modify their businesses according to BC’s Restart Plan.

Tourism Business Enhancement Program

The Tourism Business Enhancement Program, designed by Capilano University’s School of Tourism Management, is a free online program created specifically for people working in the tourism and hospitality sector that have been negatively impacted by COVID-19. 

Learn more about the program 

Additional Resources for Businesses 

[ back to top ]

How you can protect yourself

We advise members of our community to follow the information that Vancouver Coastal Health and the BC Centre for Disease Control are providing.

The best advice is still to:

  • wash your hands
  • stay home if you’re sick
  • engage with the elders or immunocompromised individuals in your life in different ways than face to face situations
  • avoid contact with people that are visibly ill
  • maintain a physical distance of 2 metres from others
  • wear a mask if physical distancing cannot be maintained 

If you think you may have symptoms of coronavirus, call 8-1-1 for an assessment.

BC COVID-19 symptom self-assessment tool

Developed by the Minstry of Health, this online self-assessment tool will help determine whether you may need further assessment or testing for COVID-19. You can complete this assessment for yourself, or on behalf of someone else, if they are unable to.

Access the self-assessment tool online

[ back to top ]

Where to find accurate, up-to-date information

For more information and updates related to COVID-19 – included translated information – please visit the following websites:

Phone service for non-medical information related to COVID-19

You can call or text these numbers to receive non-medical information about COVID-19.

This includes the latest information on travel recommendations and social distancing, as well as access to support and resources from the provincial and federal governments, available in over 110 languages.

  • Phone: 1-888-COVID19
  • Text: 604-630-0300

[ back to top ]

Was this page helpful?

Thanks for your input.