Support for residents and businesses

If you need help for you or your family, or you need additional support for your business, there are a number of local, provincial, and federal health and financial resources available to you.

This page has information about: 

Resources and support for North Shore residents

Financial support from the provincial and federal governments

The provincial and federal governments have made financial assistance available during the pandemic to enable people to pay their bills, including property taxes.

Key financial assistance you may be eligible for includes:

  • After CERB: Transitioning to new benefits — Workers not eligible for employment insurance after CERB may be eligible for three new benefits which are retroactive to September 27, 2020 and available until September 23, 2021
  • Canada Recovery Benefit (CRB) — Provides $500 per week for 26 weeks for workers who stopped working or had their incomes reduced by at least 50% and are not eligible to receive Employment Insurance
  • Canada Recovery Caregiving Benefit (CRCB) — $500 per week for 26 weeks for those who are unable to work in order to care for a child under the age of 12 or a family member who needs supervised care
  • Canada Recovery Sickness Benefit (CRSB) —  $500 per week for up to two weeks for those who are unable to work because they are sick or need to self isolate due to COVID-19
  • BC Recovery Benefit - Province of British Columbia — Tax-free payment of up to $1,000 for eligible families, single parents, and up to $500 for individuals calculated based on your income. Applications open December 18, 2020

Visit Canada’s COVID-19 Economic Response Plan and BC’s Support for Individuals and Families for a complete list of federal and provincial support.

Connecting the North Shore

North Shore Emergency Management (NSEM), along with the District of North Vancouver, City of North Vancouver, and District of West Vancouver, recently launched Connect North Shore; a list of resources and information for North Shore residents who need help and want to help during the COVID-19 pandemic. 

To explore the services and supports available, learn more about current volunteer opportunities, and find out how to support local businesses, visit the NSEM website.


Family Services of the North Shore has created free, immediate counselling support via phone or Zoom for anyone struggling with the impacts of COVID-19, including:

  • first responders
  • frontline workers
  • overwhelmed parents
  • those grieving the loss of someone they love

Master's level counsellors are available to provide immediate and confidential support by calling 236-982-9871 Monday to Friday, from 9am to 5pm.

To find out more about resources and supports offered on the North Shore, visit the Family Services website:

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Resources and support for local businesses

Financial support from the provincial and federal governments

The provincial and federal governments have made financial assistance available during the pandemic to enable businesses to pay their bills, including property taxes.

Key financial assistance you may be eligible for includes:

  • Canada Emergency Business Account — As of December 4, 2020, this program was expanded to provide additional interest-free loans of $20,000 up to a maximum of $60,000 for eligible small businesses and not-for-profits, to help cover their operating costs.  Applicants have until March 31, 2021 to apply
  • Regional Relief and Recovery Fund (Western Canada) — Funding for businesses affected by COVID-19 that do not qualify for other federal pandemic support programs
  • Canada Emergency Wage Subsidy (CEWS) — Provides a wage subsidy until June 2021 to eligible businesses most adversely impacted by the pandemic enabling previously laid off employees to be quickly re-hired. A maximum subsidy amount of 65% is available through to December 19, 2020 Applications are accepted until January 31, 2021
  • Canada Emergency Rent Subsidy (CERS) — Provides a rent subsidy to businesses, non-profit organizations or charities who have seen a drop in revenue due to COVID-19 to cover part of their commercial rent or property expenses
  • Small and Medium-Sized Business Recovery Grant - Province of British Columbia — Grants of $10,000 to $30,000 are available to ensure businesses have the support they need during and beyond COVID-19

Visit Canada’s COVID-19 Economic Response Plan and BC’s COVID-19 Supports for Businesses for a full list of federal and provincial support.

Information and resources for re-opening your business

The BC Government recently released BC's Restart Plan, which lays out a series of steps that you can take to protect both your employees and customers and ensure that our province can come back from COVID-19 stronger than before.

While certain municipalities have put in their own closure measures, we have not implemented any additional restrictions on businesses at this time, and are adhering to provincial guidelines and regulations.

For detailed information on re-opening your business safely, please refer to these resources:

North Vancouver Chamber of Commerce

The North Vancouver Chamber of Commerce has created a variety of resources to support the local business community during this time. These resources will be updated continuously as new information becomes available. 

Connect North Shore

In addition to hosting resources for North Shore residents who need help and want to help during COVID-19, Connect North Shore also provides information for local businesses as they start to re-open and modify their businesses according to BC’s Restart Plan.

BC Economic Development Association (BCEDA)

The BCEDA is providing resources that may be helpful to local, indigenous and regional governments as well as business.  

Visit the BCEDA website

Additional resources for business

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How you can protect yourself

We advise members of our community to follow the information that Vancouver Coastal Health and the BC Centre for Disease Control are providing.

The best advice is still to:

  • wash your hands
  • stay home if you’re sick
  • engage with the elders or immunocompromised individuals in your life in different ways than face to face situations
  • avoid contact with people that are visibly ill
  • maintain a physical distance of 2 metres from others
  • wear a mask if physical distancing cannot be maintained 

If you think you may have symptoms of coronavirus, call 8-1-1 for an assessment.

BC COVID-19 symptom self-assessment tool

Developed by the Minstry of Health, this online self-assessment tool will help determine whether you may need further assessment or testing for COVID-19. You can complete this assessment for yourself, or on behalf of someone else, if they are unable to.

Access the self-assessment tool online

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Where to find accurate, up-to-date information

For more information and updates related to COVID-19 – included translated information – please visit the following websites:

Phone service for non-medical information related to COVID-19

You can call or text these numbers to receive non-medical information about COVID-19.

This includes the latest information on travel recommendations and social distancing, as well as access to support and resources from the provincial and federal governments, available in over 110 languages.

  • Phone: 1-888-COVID19
  • Text: 604-630-0300

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