Report a problem or request a service

Is there an issue you would like help with, or a District service you'd like to access? Tell us about it using this form, and we'll be happy to help!

Responses submitted through this form are reviewed within two business days. If your request is urgent — or you want to speak to someone directly — please contact us.

Find out how to contact us

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Street address or closest intersection

If you're having a problem with your water or sewer system — and you don't know what is causing the problem — call us first, before you call a plumber.

On these days Between these hours Call this number
Monday—Friday 8am—4:30pm  604-990-2311
Monday—Friday 4:30pm—8am  604-990-3666
Saturday, Sunday, holidays All day 604-990-3666

Our staff is available around the clock to investigate. Once they diagnose the problem, they will either: 

  • perform any necessary upgrades, maintenance, or repairs (if it's a public service issue), or
  • inform you of their findings so you can hire a plumber (if it's a private plumbing issue)
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