Report a problem or request a service

Is there an issue you would like help with, or a District service you'd like to access?  Tell us about it using this form, and we'll be happy to help!

Need to speak to someone about a problem? Find out how to contact us

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Street address or closest intersection

If you're having a problem with your water or sewer system — and you don't know what is causing the problem — call us first, before you call a plumber.

On these days Between these hours Call this number
Monday—Friday 8am—4:30pm  604-990-2311
Monday—Friday 4:30pm—8am  604-990-3666
Saturday, Sunday, holidays All day 604-990-3666

Our staff is available around the clock to investigate. Once they diagnose the problem, they will either: 

  • perform any necessary upgrades, maintenance, or repairs (if it's a public service issue), or
  • inform you of their findings so you can hire a plumber (if it's a private plumbing issue)
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