Changes to permit applications and inspection requests

As part of our commitment to improving how you do business with District Hall, we are upgrading our system for managing permits, licences, inspections, and other service requests.

Our new system — an industry-leading software platform that streamlines workflow, improves collaboration, and increases productivity  —  is being rolled out in three phases. The first phase launched March 7, 2016.

Are you a contractor or trades person? Here's what the changes mean for you

The first phase of our upgrade involved giving District staff new digital tools that they can use to share and process information more quickly and easily, even when they're out in the field.

For you, this means: 

  • improved turnaround times for your inspection results
  • less time spent communicating with multiple departments or visiting multiple service counters

Here's what you need to do differently

To accommodate these first changes, we have made some minor adjustments to how you submit your application and schedule your inspections. 

Submit electronic versions of your documents and plans

If you come to District Hall to submit your documents or plans, you need to bring electronic copies on a USB drive, as well as your usual paper copies.

If you only bring in paper copies, we will charge you a small fee to scan them:

  • A1 plans — $2.50 per page
  • Letter or legal size — $0.30 per page
  • Tabloid size — $0.50 per page

Do you apply for your permits online? There is no change to the way you submit your plans or drawings.

Schedule your inspections by 2:30pm

Your electrical, plumbing, gas, heating, fire sprinkler, and building permit inspections will need to be scheduled by 2:30pm on the day before you require the inspection (the previous cutoff time was 4pm).

Learn more about scheduling inspections

Review the required inspections checklist

Other changes to watch for

In addition to the new system, we are also moving towards a risk-based approach to inspections where higher performing contractors may be subject to fewer municipal inspections. This is in line with numerous other municipalities and the BC Safety Authority approach to inspections currently.

Simplifying the way you do business

Thank you for your patience as we make these important system upgrades, and watch for updates about the future phases of this critical business transformation project.

If you have any questions about this project — or how it will change how you work — please get in touch:

Building Department